FAQ
1
Where?
Meet us at Balsley Park, located between 56th and 57th street on 9th Avenue. We'll finish on the corner of 46th street and 9th.
2
How Long?
75 minutes & approximately 1 mile walking distance.
3
What to bring?
- Comfortable shoes
- Sunscreen
- Water
- Your natural curiosity and sense of abundance
4
Weather Policy?
We run tours rain or shine, so please check the weather and plan accordingly. New York is often most beautiful under a drizzle.
We'll quote Michael Cunningham from The Hours, "I want a doomed love. I want streets at night, wind and rain, no one wondering where I am."
The only exception is inclement weather (e.g. long heavy rain, flooding, dangerous temperatures, etc.). In the case of an extreme weather event, we will cancel the tour, notify you as soon as possible, and issue a refund.
5
Late?
No you won't! But if all hell has indeed broken loose, please use the day-of contact phone provided to your email 2 hours before the tour and coordinate where to meet the group.
6
Cancel?
You can change or cancel your booking by emailing bookings@gayhellskitchentour.com. Cancelations up to 24 hours in advance will receive a refund (please allow 5 business days for processing).
While we do not have a cut-off for change requests, they will be handled based on tour availability and do not guarantee fulfillment. It's best to get a request in as early as possible to avoid any issues.
7
Personal Information / Privacy?
We collect information that you submit when booking a tour or submitting a question, including name, email, phone. Payment information is processed thru Wix Payments, Apple Pay, Google Pay, or PayPal and not collected or stored by Gay Hell's Kitchen Tour.
No personal information is shared with third parties or used for marketing campaigns. To understand, manage, or remove your information, please reach out to bookings@gayhellskitchentour.com.